Privacy Policy
Last updated: 25 June 2026
NeedKart ("we", "us" or "our") operates the website needkart.store and is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding that data.
1. Information We Collect
We collect information you provide directly to us when you:
- Place an order: name, email address, phone number, shipping and billing address, and payment details (processed securely by Razorpay — we do not store card numbers).
- Create an account: email address and password.
- Contact us: any information you include in your message.
- Subscribe to our newsletter: email address.
We also collect information automatically when you visit our site, including IP address, browser type, pages visited, time and date, and cookie identifiers.
2. How We Use Your Information
- Process and fulfill your orders and send shipping confirmations.
- Respond to your inquiries and provide customer support.
- Send you marketing communications (only with your consent; unsubscribe at any time).
- Improve our website and personalise your experience.
- Comply with legal obligations, prevent fraud, and resolve disputes.
- Serve relevant ads via Meta (Facebook/Instagram) using hashed data and the Conversions API.
3. Sharing Your Information
We do not sell your personal data. We share it only with:
- Razorpay — payment processing (subject to Razorpay's privacy policy).
- Logistics partners — to deliver your order.
- Meta Platforms — aggregated/hashed purchase events for ad measurement.
- Service providers — hosting, email, and analytics tools under confidentiality agreements.
- Law enforcement — when required by applicable law.
4. Cookies
We ask for your consent before setting any cookie beyond what's strictly necessary to run the site. A banner appears on your first visit; you can change your choice anytime via "Cookie settings" in the footer.
| Category | Purpose | Your choice |
|---|---|---|
| Necessary | Cart, checkout, sign-in, region/currency | Always on — the site can't function without these |
| Analytics | Understand site usage and improve the store | Opt-in |
| Marketing | Meta Pixel — ad measurement and personalization | Opt-in |
Separately, if you tick "Email me about deals, restocks and order updates" at checkout, we'll use your email for first-party updates like a reminder about items left in your cart. That's a per-order choice, distinct from the cookie categories above, and you can unsubscribe from any such email at any time.
5. Data Retention
Order records are retained for 7 years for tax and accounting purposes. Account data is held until you request deletion. Marketing preferences are retained until you unsubscribe.
6. Your Rights
Under the Digital Personal Data Protection Act 2023 (India), you have the right to:
- Access and obtain a copy of your personal data.
- Correct inaccurate data.
- Erase your data (subject to legal retention obligations).
- Withdraw consent for marketing at any time.
- Nominate a person to exercise these rights on your behalf.
To exercise any right, email us at support@needkart.store.
7. Security
We use HTTPS, secure servers, and industry-standard controls to protect your data. Payment transactions are encrypted and processed by Razorpay, which is PCI-DSS compliant.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Policy
We may update this policy from time to time. The updated date at the top of this page indicates the latest revision. Continued use of our site after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy queries, write to us at support@needkart.store or see our Contact page.