Refund & Return Policy

We want you to love every NeedKart product. If something is not right, here is how we make it right.

1. Return Window

You may return most items within 7 days of the delivery date. To be eligible, items must be:

• Unused and in their original packaging.
• Free from damage caused by misuse.
• Accompanied by your order confirmation or order ID.

2. Non-Returnable Items

• Opened or partially used consumables (wipes, sprays, cleaning liquids).
• Items damaged due to incorrect use or improper storage.
• Products purchased during a final-sale or clearance event.

3. Damaged or Defective Items

If your item arrives damaged or defective, please email us within 48 hours of delivery at support@needkart.store with your order ID and clear photos. We will arrange a replacement or full refund at no additional cost.

4. How to Initiate a Return

1. Email support@needkart.store with your order ID and reason for return.
2. Our team will confirm eligibility within 1–2 business days.
3. Pack the item securely and ship it to the address provided.
4. Share the tracking number with us once dispatched.

Return shipping costs are borne by the customer unless the item is defective or we made an error.

5. Refund Timeline

• Inspection: 1–2 business days after we receive the return.
• Approval notification: email confirmation once approved.
• Refund to source: 5–7 business days (credit/debit cards); 1–3 business days (UPI/net banking).

Razorpay processes all refunds. Bank processing times may vary slightly beyond the above estimates.

6. Exchanges

We do not offer direct exchanges. Return the original item for a refund and place a new order for the replacement.

7. Order Cancellations

Orders can be cancelled within 1 hour of placement by contacting us at support@needkart.store. After that, the order may already be dispatched and the standard return process applies.

8. Contact

For return/refund queries email support@needkart.store or visit our Contact page.